Shipping Policy | UrMall

At UrMall, we strive to provide a seamless and hassle-free shopping experience. Below are the details of our shipping policy:

Shipping Time

We deliver all orders within 2 to 7 business days. Delivery times may vary depending on your location and the availability of the product.

Shipping Cost

We offer free shipping on all orders, regardless of the order size or location.

Payment Method

We only accept Cash on Delivery (COD). Payment is made directly to the courier when your order is delivered.

Order Tracking

Once your order has been shipped, we will send you a tracking number via SMS or WhatsApp so you can monitor your delivery status.

Return Policy

If you’re not satisfied with your purchase, you may return the product within 14 days of delivery. To be eligible for a return:

• The product must be unused and in its original packaging.
• You must contact our customer support team to initiate the return process.

Please note that the customer is responsible for the cost of return shipping unless the product is damaged or defective.

Additional Information

• Deliveries are made on business days only (Monday to Friday, excluding public holidays).
• If the courier is unable to deliver due to your absence, they will contact you to arrange a redelivery or provide a pickup point.

If you have any further questions about our shipping policy, feel free to contact us at contact@urmallpl.com